ROYALsTEA make every effort to dispatch your items as quickly as possible. Orders received before 1pm will be despatched for next day delivery Monday-Friday.
Usually, we send the products within 48 hours after you order them. If you’re in India, it should take 3-5 days for delivery.
Tracking Your Order
To know where your order is, we’ll email you and tell you how it will be delivered. You can also check your order’s status anytime by logging into your account.
In India, we use either Indian post or a courier service for deliveries to homes and businesses.
How quickly will my order arrive?
If you order before 12 noon, we’ll try to send it on the same day. Orders after that time will go out on the next working day. We’ll email you when it’s on its way. Sometimes, during busy times, it might take an extra day.
How can I track the status of my order?
To track your order, check your email. We’ll give you a tracking number, so you can see where it is on the Indian Post or Courier website.
What days will my order be delivered on?
Our couriers deliver between 9:00 AM and 6:00 PM from Monday to Friday.
I have a query regarding my delivery?
If you want to view the status of your order, you can log into your account at any time to check how it’s doing.
If you have any other queries regarding your delivery, please send “Hi” on WhatsApp us on 91110-61117 and select relevant option from the “Menu”.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 91110-61117 or by email at RoyalTeaHyd@gmail.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Unfortunately, we cannot refund your postage costs when you return an item to us.
Please do not return a damaged order to us without contacting us first.
Any shipping related queries, please reach out to us at via WhatsApp 91110-61117 or by email at RoyalTeaHyd@gmail.com
IMPORTANT SHIPPING UPDATE:
As per the Government directives, we are now delivering the orders to serviceable pin codes in the following places:
Delhi NCR, Chandigarh, Rajasthan, Punjab, Himachal Pradesh, Jammu and Kashmir, Uttarakhand, Uttar Pradesh, Gujarat, Maharashtra, Goa, Madhya Pradesh, Bangalore, Karnataka, Telangana, Andhra Pradesh, Tamil Nadu, Pondicherry, Kerala, Odisha, West Bengal, Assam, Arunachal Pradesh, Meghalaya, Nagaland, Mizoram, Chhattisgarh, Bihar, Jharkhand, Daman and Diu, Dadra and Nagar Haveli.
For places not included in the aforementioned list, you might experience some delay in shipment. Your orders are packed and waiting to be dispatched until we receive further notice from the Government.